CANCELLATION POLICY AND FAQS

ATTENTION: Most of our services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment.

  • We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations. 
  • No shows or same day cancellations that are within 4 hours of your appointment time,  50%  of the service will be charged in order to reschedule.  For Gift Certificates and deposit paid, 50% of the service value will be redeemed. For Packages 50% of a single service value, at its regular price, will be redeemed.
  • Complimentary services: No shows or same day cancellations that are within 4 hours of your appointment time,to re -book a Consultation there will be a $25 Consultation Fee.
  • Services that require a Credit card hold in order to book the service ( such as longer services or multiple services, or any other reasons we would've taken a credit card hold) that are not canceled within 24 hours will be charged 50% on all services booked.
  • Services 1 1/2 hours or longer and services booked for multiple persons that amount to 1 1/2 hrs or longer, will require a credit card to book the appointment. If you book on line you will receive a phone call for credit card authorization to hold your appointment time. Your credit card will not be charged and you may pay in an other method at the time of your appointment. Charges on your credit card will only occur based on the cancellation policy above.